Maintenance agreement
If we sign a maintenance agreement, do we pay a separate service fee?
No. All telephone support and on-site services covered by your maintenance agreement are provided at no extra charge.
What do you do under a maintenance agreement?
We carry out periodic maintenance, updates and backup checks on your company’s IT systems. By keeping systems continuously up to date, we identify potential problems in advance and take preventive action. For details, please see our IT consulting page.
Products and installation
Do you install the products we buy from you?
Yes. At Unna, we provide installation and technical support for all the products and software we sell.
Do your products come with a warranty?
Yes. All the products we sell are licensed and come with a 2-year manufacturer’s warranty. We do not sell second-hand products.
Support
Can we reach you 24/7?
Yes. You can reach us at any time on our 24/7 support line, 0554 504 29 81. Our main line is 444 37 17.
In which areas do you provide on-site support?
We provide on-site support in Kocaeli and the surrounding area. Our remote support and management services are not tied to any region; we serve customers throughout Turkey and abroad.
Question not listed here?
Send us your question via our contact form or at info@unna.com.tr, and our team will get back to you as soon as possible.
