IT should stay in the background of your business
In many businesses, IT is only remembered when something breaks. The printer will not print, an email will not send, a file cannot be opened; in that moment everyone wonders who to call. Problems are solved one at a time, but the overall state of the infrastructure is on nobody’s agenda.
Business IT consulting reverses this pattern. Your systems are checked regularly, problems are spotted before they grow, and users can reach a team that knows its job whenever they need to. You keep producing; we think about the technology behind you.
Scope of the service
Periodic maintenance
Planned every month:
- Software and hardware checks on computers
- Security software status, scans and updates
- Checks on all backups and sample restore tests
- Server updates and system checks
- Firewall updates and rule reviews
- Monitoring of backup units and storage capacity
User support
Users’ day-to-day problems are resolved quickly via remote connection: email set-up and sending problems, printers, file server access, permissions and more. For problems that cannot be solved remotely, we provide on-site support.
Regular visits and planning
Whether or not there is a problem, we visit you at regular intervals; we talk to users and review the state of the infrastructure and future needs with management.
Awareness training
We give your staff regular short training sessions on phishing, password security and safe working habits.
How do we work?
- We listen first. In the first meeting, we examine your infrastructure on site, compile your device and system inventory and prioritise the risks.
- We plan together. We agree the maintenance schedule, support channels and priority improvements with you.
- We implement. We close critical risks in the first few months, then move to a regular maintenance rhythm.
- We stay by your side. With a support line available 24/7 and monthly reports, you always know the state of your infrastructure.
Part of the whole
IT consulting is where Unna’s solutions come together. In periodic maintenance, we monitor three layers together:
- Infrastructure: virtualisation, server room, business email and network and server monitoring
- Security: network security, endpoint and data security, identity and access and KVKK compliance
- Continuity: backup, disaster recovery and email archiving
For in-depth management of your servers, you can add our server installation and management service to the consulting scope. Our web design and software team for your website and business applications is under the same roof.
Frequently asked questions
We have our own IT staff. Do we still need this?
Yes, in a different role. While your in-house team focuses on day-to-day work, we support you on matters that require specialist expertise, during busy periods and when staff are on leave. Teams that work together get the best results.
Which areas do you provide on-site support in?
We provide on-site support in and around Kocaeli. Our remote support and management services are available regardless of location.
How is pricing set?
We set a fixed monthly service fee based on your number of devices and users and the scope of support. This keeps your IT costs predictable.
